Services
Attractions Academy specializes in developing world-class training programs. With over 21 years of training expertise throughout the attractions industry, we know what works to develop engaging programs to maximize your business results. All our programs apply adult learning principals in the design and include everything your training team would ever need to deliver effective programs, from trainers plans and presentations to student workbooks and training video productions. Most attractions choose to customize the development of their training programs to ensure their values, culture and branding is reinforced throughout the program.
Selected organisations Shaun has supported in this area: Wet’n’Wild Sydney, tiNiWorld Vietnam, King Abdullah Center for Crescent Observation & Astronomy Saudi Arabia.
The head of the Attractions Academy, Shaun McKeogh ICAE is a leading attractions trainer around the globe. He has provided training delivery for many of the leading attractions organizations whose names are synomous with world-class. Shaun’s unique training style is characterized by passion, knowledge, and fun and all the while ensure the training outcomes are achieved to support your Team Members to be challenged and inspired to apply all that they have learnt.
Attractions Academy has delivered award winning induction training programs, supervisor and leadership training programs, and service excellence training programs. We also can deliver a range of other popular training programs from train-the-trainer to attractions industry standards. Contact us with your ideas and we can develop something that meets your organisations needs. Selected organisations Shaun has supported in this area: Association of Singapore Attractions, Ocean Park Hong Kong, IAAPA.
Download Program Outline – An Introduction To World Class Theme Park & Attractions Management
Download Program Outline – A Ticket To Lead, An Introduction For Attraction Leaders
Download Program Overview – Supporting A Culture of Safety For Attraction Leaders
Download Program Outline – Train-the-Trainer For Attraction Leaders
Available to work with your attraction to review, recommend and develop training and human resource solutions for an engaged attractions workforce. Selected organisations Shaun has supported in this area: Somewhereland Vietnam, Rock & Roll Hall of Fame USA, AVI World Theme Parks China.
When was the last time you audited the quality of your training or service delivery? An attractions success lies in its ability to deliver a compelling experience through its people. The most successful attractions spend time and resources auditing, developing, improving its training and service experiences. If the quality of the experience offered to your Guests is important, then consider engaging Attractions Academy to audit what you currently deliver, and then consider some of the recommendations for improvement. After all, ‘what gets measured gets done’!
Download more information on Attraction Audits
Attractions Executive Business Coaching
Every professional athlete has a coach. The coach analyses past performance, identifies improvement areas, coaches new strategies, shares past experiences, sets goals and prepares athletes to reach goals. High performing business executives also have coaches!
Throughout the attractions industry even more so, is the importance of an Attractions Executive Business Coach. The attractions industry is by comparison very small as compared to other industries. Thus the pool of highly experienced and talented individuals is very rare. With the growth of the attractions industry in new growth regions, there is a need for businesses to support their ‘new to the attractions industry’ executives with an Attractions Executive Business Coach.
Attractions Academy Executive Business Coaches have many years experience working within the attractions industry. Often having worked a variety of operational and specialist roles before working on the strategic planning, development and opening of new attractions around the world. Just like the athletes coach, an Attractions Executive Business Coach prepares Attraction Executives to reach their goals by reviewing the needs of the role, sharing their experiences and offering vital support. Selected organisations Shaun has supported in this area: Mahanakhon SkyWalk Bangkok.
Download More Information On – Attractions Executive Business Coaching
The attractions industry is ever growing, and especially so throughout Asia. Hundred’s of attractions are in the pipeline and almost all are claiming that they will provide an ‘international standard, world-class attraction experience!’ Yet the reality is, most these new attractions spend all of their pre opening budgets and resources in designing and building an amazing attraction but forget to design, develop and deliver during pre-opening the essential training, employee engagement systems and human resource programs to make their attraction an ‘international standard and world-class attraction experience!’ Attractions Academy has the most global experience than any other attractions provider in pre-opening training, employee engagement systems and human resource programming. Take the time out to discuss how Attractions Academy can support you during your pre-opening planning. You won’t be disappointed. Selected organisations Shaun has supported in this area: 20th Century Fox World Malaysia, Hub Zero Dubai, Ferrari World Abu Dhabi.
Disengaged employees quit their jobs!
The employee experience dictates the guest experience!
Engaged employees help drive sales!
What does your current employee engagement program look like? What is planned for next year in your employee engagement strategic plan? Don’t have one? Leading attractions around the world do! Take some time out with Attractions Academy and let us help you to refocus your attraction leadership and future strategies on the importance of employee engagement. Your attraction will be better for it! Selected organisations Shaun has supported in this area: Omaha Children’s Museum USA, Warner Bros. Movie World Australia.
Download Program Outline – Strategic Attractions Management For High Employee Engagement
Service Excellence delivery doesn’t just happen by default instead service excellence is achieved by design. The Attractions Academy Service Excellence System has been successfully adopted by attractions around the world. The system puts an emphasis on creating a service culture throughout the organisation as well as managing for service excellence, by up-skilling and equipping Team Members and Management with all they need to delivery consistent service every time.
Leading attractions around the world understand the importance of employee recognition and the difference a well planned and managed program and well trained leadership team make when it comes to recognising employees. Attractions Academy has helped attractions around the world develop award winning employee recognition systems. In fact our founder and president of Attractions Academy has published and coauthored the book ‘reasons2reward’ to highlight the importance of employee recognition throughout the attractions industry. At Attractions Academy we are passionate about employee recognition. Let us help you to be too! Selected organisations Shaun has supported in this area: Vinpearl Land Vietnam, The Park at OWA Alabama, Sea World Australia.